Terms and conditions of use


1. Defects in delivered item to be cleaned
Elena Nemesu Cleaning Services shall not be held responsible for damage caused by the quality of the article to be cleaned if the damage was not detected during a professional inspection (e.g. damage as a result of loose fabric or seams or as a result of colours or printed patterns not being fast or as a result of shrinkage caused by previous non-professional cleaning or as a result of hidden foreign bodies and other hidden defects). This shall also apply to articles that are unsuitable or only partially suitable for cleaning if these are not clearly labelled or Elena Nemesu Cleaning Services staff are unable to detect this in the course of their professional inspection.

2. Returning the item

The clean item shall be returned only on presentation of proof of service (e.g. receipt). If this cannot be provided, the customer must prove that he or she is authorised to collect the owner's items. All items shall be collected no later than three months following the agreed collection date.


3. Defects in cleaned items
In the event of defects being found in collected items, customers must demonstrate that such defects were caused by the cleaning company. (Receipts must be provided.) The company shall be notified of any obvious defects within two weeks of collection.

4. Limited liability
Elena Nemesu Cleaning Services shall be liable to the full and unlimited amount for the loss of items at the replacement cost. For damage caused during cleaning, the cleaner shall be liable only when gross negligence can be proved and then to the full and unlimited cost of replacement. Liability shall otherwise be limited to the price of cleaning.